Microsoft Dynamics CRM

Microsoft Dynamics CRM is a modern technological platform, which helps improve the company's management processes, to build and maintain relationships with their customers and partners, as well as promoting business development in the future.

With over 40,000 customers and 4m users worldwide, Microsoft Dynamics is the fastest growing CRM solution.

Microsoft Dynamics CRM software from Microsoft offers customer relationship management and CRM online solutions for sales, customer service, and marketing. Microsoft Dynamics CRM helps make the connections that build loyalty and maximise the value of your customer relationships. Easy-to-use and flexible, it empowers your people with tools that increase knowledge sharing and simplify account management.

To help your business standout and remain competitive, you need a CRM solution that has the ability to take your customer relationships from transactional to relationship based. With over 10 years of experience implementing CRM solutions Key Concepts is a Microsoft partner you can trust. Together with Dynamics CRM 2015 we can deliver a customer experience like never before, transforming the business relationships you have, hitting new heights in customer service and satisfaction:

  • Empower your sales and marketing – access archived data regarding past communications with clients and prospects to make informed decisions in your sales and marketing channels.
  • Have visibility over your campaigns – use Dynamics CRM 2015 to analyze the effectiveness of various campaigns and measure your success.
  • All your customers in one place – Dynamics CRM 2015 incorporates a simple dashboard system, with all prospect and customer information available in one simple, user friendly view. Get to your customers right away, instead of searching through multiple tabs and windows.
  • Manage relationships from anywhere – let your working relationships go beyond the parameters of your office walls and working hours. With Dynamics CRM 2013 accessible via smartphones and tablet, manage your relationships from home, while traveling, whereever you are. Always put your customer first, not just during the 9-5.
  • Integrate into your business – information and documents produced by Microsoft Dynamics CRM 2015 can be transferred to Microsoft SharePoint and be viewed by all employees.
  • CRM for Microsoft Outlook – if you're like many people, you use Microsoft Office Outlook as your communications, scheduling, and contact management hub for business. You can continue to use the familiar Outlook interface and integrate Microsoft Dynamics CRM at the same time by using Microsoft Dynamics CRM 2015 for Outlook. CRM 2015 for Outlook can also provide access to CRM data while you're offline.


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